Refund policy

At Shonze.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, you may request a return or replacement within 7 days of delivery.

Return Conditions

• Product must be unused and in original packaging
• Return request must be made within 7 days
• Proof of issue (photo/video) may be required
• Items damaged due to misuse are not eligible

Non-Returnable Items

• Used products
• Personal care items after use
• Final sale or clearance items

Refund Process

Once your return is approved and received, refunds may take 5–7 business days to process.

Exchange Policy

We offer replacements for damaged or defective items subject to stock availability.

Contact

For return requests, contact us:
📧 support@shonze.pk
🌐 www.shonze.pk